What is reality-first transformation?
Most organizations change the same way: design the perfect system, roll it out, and hope that people use it. We call this map-first transformation. Reality-first transformation ...
Planning is killing your transformation—here's how to get it rolling
Most transformation teams spend months designing the perfect solution and building the perfect plan. Then they execute—and watch it fail. Not because of poor planning, but becau...
E.ON Sweden chooses Friktion to rewire how it delivers energy flexibility
How do you reshape how over a million Swedish households think about energy consumption? By building the kind of organization that can turn a good energy idea into something sit...
What if banks are approaching tech integration all wrong?
Too often, banks treat integrating new technology like any other project. They track scope, stick to budgets, obsess over timelines. But when the rollout spans multiple markets,...
Change management models explained with a couch
There are dozens of change management models. Most of them sound good in PowerPoint. But what happens when it’s time to actually move something? Like a couch. Upstairs.
Six ways to get your transformation rolling
If your transformation initiative isn’t getting traction, it’s tempting to blame people for being “resistant to change.” But here’s a better idea: design the change so it actual...