Too often, banks treat integrating new technology and launching new digital products like any other project. They track scope, stick to budgets, obsess over timelines. But when the rollout spans multiple markets, functions, and Legacy systems, things fall apart—fast. Not because the plan was flawed, but because complexity doesn’t behave predictability.
In this sandpaper*, we introduce an impact model that shows what actually needs to shift for large-scale tech integration to succeed.
We outline five critical behaviors that teams must build to navigate complexity—and the organizational habits that often (unintentionally) get in the way.
If you’re a CFO or transformation lead looking for better returns on your integration efforts, this model offers a different way forward.
*A sandpaper is a white paper, but with a bit more Friktion.
