The dream of higher demand and margins
Most B2B service companies dream of the same thing: higher demand and higher margins! And end up facing the same harsh reality.
Meet demand under high pressure: Get down to basics
In the world of buzzwords, bloated frameworks and certainty, getting down to basics has become a dying art form.Yet that’s exactly what’s needed—not only as a response to tackli...
Has your boss asked you to eat an elephant?
Then this guide is for you.The elephant might be that you need to deliver a product much quicker than you are currently capable of. Or that you need to complete an initiative wi...
Helping people direct their creativity toward solving the right problems
Friktion exists to help humanity direct its creativity toward solving the right problems. That sentence is what brand people refer to as our purpose statement and what we like t...
Improving decision-making by understanding cognitive biases
As Senior Managers, decision-making is one of the most important and challenging aspects of our roles. We are, on a regular basis, faced with multiple problems. Some of which ca...
Diffusion—change as a social, not structural process
How to introduce new behaviours and practices organically in the organization.